Money-Back Guarantee

We believe in our treatment. If it's not right for you, we'll refund you, subject to a few simple conditions.

The conditions

1. 3-month treatment: the guarantee only applies to the purchase of a 3-month (90-day) treatment or longer, in a single order. 1- and 2-month treatments are not covered.
2. Complete treatment followed: you took the treatment for 90 days, at a rate of 2 capsules per day.
3. Completed and proven follow-up: you filled out your daily questionnaires in the tracking app during these 90 days, and you provided us with proof in your request email (screenshots of your tracking showing the 90 days completed).
4. Time limit: you make your request within 15 days following the end of your 90-day treatment.
5. First purchase: the guarantee applies once per customer, on their first order.
6. Direct purchase: the order was placed on kyel.eu (excluding Amazon, pharmacies and resellers).
7. Return of the bottles: you return the bottles from your treatment to us (empty or opened) with your order number. Return shipping costs are at your expense.

What is refunded

The price paid for the treatment, excluding shipping costs. The refund is issued to the payment method used, within 14 days of receipt of the bottles.

How to make your request

Write to us at hello@kyel.eu with the subject "Satisfied or refunded", attaching:

• your order number;
• proof of your 90-day follow-up (screenshots of the app showing your completed questionnaires).

Without this proof, the request cannot be processed. We will respond within 48 business hours.

Good to know

This commercial guarantee is in addition to your legal rights. The 14-day right of withdrawal does not apply to unsealed bottles, for hygiene reasons (Article L221-28 of the Consumer Code).